8 Best Paying Jobs in Customer Services
Customer experience is a rapidly expanding, multibillion-dollar industry. There are customer service jobs in nearly every industry, from retail to healthcare to technology. When it comes to the importance of providing excellent customer service, customer service call center agents are no less important than nurses and police officers
If you’ve got the people skills and the service skills to make this field part of your career plan, where should you direct your energy in order to find the best paying customer service jobs? If you’re looking for a customer service job that comes with good pay and plenty of room for growth, here are 8 of the best options as well as job searching tips to help you land a position.
What are the Current Best Paying Jobs in Consumer Services?
Based on national averages in the U.S., these were some of the highest-paid customer service positions:
Average salary: $26,000 to $41,000
Bank tellers are the face of a bank. They are responsible for handling customer transactions, such as deposits and withdrawals, cashing checks, and issuing loans. Bank tellers must be able to accurately handle money and have excellent customer service skills.
Bank tellers typically need at least a high school diploma or equivalent. However, some banks may require postsecondary education, such as an associate’s degree or bachelor’s degree in business administration or related field.
Average salary: $38,000 to $71,000
As an account coordinator, you’ll be responsible for managing customer relationships. This includes handling customer inquiries, addressing concerns, and providing assistance.
Account coordinators typically work in office environments, and they often have regular contact with customers. As such, they need to be able to effectively communicate both verbally and in writing. They also need to be able to juggle multiple tasks and prioritize their workload.
Average salary: $26,000 to $61,000
Flight attendants have one of the most exciting jobs in customer support. They ensure that flight passengers are properly belted and positioned, as well as assisting with meal and drink service. Although flight attendants are typically employed by airlines, they may also work for a charter firm or a private jet business.
Average salary: $34,000 to $41,000
Medical Receptionists are the first point of contact for patients at a medical facility. They are responsible for greeting patients, scheduling appointments, and handling customer service inquiries. Medical Receptionists must have excellent customer service skills and be able to multitask in a fast-paced environment. Medical Receptionists can expect to earn a higher salary if they have experience or specialized training.
Customer Service Manager
Average salary: $46,000 to $110,000
As a customer service manager, you’ll be responsible for overseeing a team of customer service reps. This includes setting goals, developing strategies, and monitoring performance. They also handle customer complaints and queries, and work to resolve any issues.
Call Center Representative
Average salary: $30,200 to $37,500
Customer service representatives are the first line of customer service, dealing with client queries and complaints on a regular basis. They are also responsible for fixing any problems that customers may have.
Average salary: $27,000 to $48,000
Concierges perform an important function in customer service. They are in charge of providing exceptional customer service to guests and visitors. Concierges generally work in hotels, office buildings, and other public spaces.
Help Desk Analyst
Average salary: $53,000 to $166,000
A Help Desk Analyst is responsible for providing customer support and technical assistance to users. They are the first people customers go to when they have a problem with their computer hardware or software. Help Desk Analysts are expected to have a strong knowledge of computer systems and applications, as well as excellent customer service skills.
How to Find The Best Paying Customer Services Jobs
One thing to keep in mind is that customer service job titles (much like customer service roles, as the corporate landscape changes and goes more digital) are often in flux. It used to be that you’d have a customer service representative, and maybe a manager. Now, on job search sites, you may see upwards of 30 different titles under the heading of “Customer Service.”
A recent study found that the highest-paying customer service jobs were ones that either remixed the phrase “customer service representative,” or used slightly-less-traditional terminology (like “experience associate” or “service advisor”). The logic there is that jobs that seem to require more skills or experience (even if the duties are essentially the same as the more standard “customer service representative”) might not attract as many job seekers looking for that kind of job, making the market seem tighter for that position and driving up wages.
These seemingly small distinctions can make a huge difference in the long term. The hourly difference between a Customer Experience Associate and a Customer Service Representative may only be $2 an hour on average, but that’s an $80 difference in a 40-hour work week, and a $5,000 difference in an average work year.
Basically, job titles that suggest a more sophisticated job function are likely to have higher pay and are less likely to be entry-level positions. Survey found that there was about a 35% discrepancy in pay for customer service jobs across the title spectrum, even when the skill and experience requirements were roughly the same.
Most of the positions you’re going to encounter are going to use the standard “customer service representative” terminology, but the differentiating factor is often a word or two that suggests deeper experience or specific skills. For example, the “bilingual customer service representative” in the list requires a specialized skill set and can potentially have higher wages attached to it, depending on the current market for bilingual reps.
So in your job search for the right customer service position, the thesaurus is your friend. Try branching out using synonyms to see what else comes up in your search results. Words like “experience,” “engagement,” and “advisor” are good places to start if you’re looking for more sophisticated search results.
Landing a Best Paying Customer Service Job in 2022
If you’re looking to bump up your customer service job search, the best way to start seeking out the more lucrative opportunities is to expand your job vocabulary. It may not seem like the biggest difference now, but it can have a huge impact on your career and future earnings.
If you want to make sure your resume stands out in 2022, be sure to showcase important character traits as they apply to you and the roles you’re seeking. Employers are increasingly looking for candidates that understand what the position demands, so by including them on your resume, you’ll be one step ahead of the competition.
And don’t forget – TheJobNetwork can help you find your dream job! Browse our Career Toolbox for additional resume tips and visit our job board for new and trending jobs updated daily.