Customer service jobs exist in every industry. If you enter this field, your job will be to work with customers to answer their questions, deal with their complaints, and serve as a representative to offer information about what your company does and/or sells. Mostly your interactions will be via phone, but customer service representatives also interact with customers over email, live chat, or face-to-face.
According to the Bureau of Labor Statistics, although customer service representatives are employed in almost every industry, the majority work in telephone call centers, credit and insurance agencies, banks, and retail stores.
Here is a list of titles that fall under the Customer Service umbrella.
Customer Service Job Titles
Customer Service Administrator
Customer Development Specialist
Customer Service Account Manager
Customer Service Representative
Customer Success Representative
Customer Support Project Manager
Director of Customer Relations
Senior Technical Support Engineer
Technical Services Coordinator
Technical Support Representative
Technical Support Team Manager
While the specific duties and traits of customer service representatives vary by industry, the common thread successful employees will have are people skills and an ability to retain and explain large amounts of knowledge about a product or company. Experience using computer software applications is key, and will increase your hireability.
In order to enter this field, most jobs require you to have a high school diploma or equivalent. According to BLS, employment of customer service representatives is projected to grow 10 percent through 2024, faster than the average for all occupations, and the median hourly wage for the field is around $15.25.